What the standard says
If a web page contains any of the following help mechanisms, and those mechanisms are repeated on multiple web pages within a set of web pages, they occur in the same order relative to other page content, unless a change is initiated by the user:
Why it matters
People with cognitive disabilities rely on things being where they were last time. A support link that moves is a support link that is lost.
What a failure looks like
- failsA chat widget bottom-right on one page and in the footer on the next.
How to fix it
- doKeep help mechanisms in the same relative order on every page that has them.
How A11ySignal checks it
manual
No automated rule can judge this criterion, and we will not pretend otherwise. A clean scan does not mean 3.2.6 passes — it means nothing we can measure fails. This one needs a person.