1. Who you are buying from
Paddle.com Market Ltd is the merchant of record for every A11ySignal subscription. They take the payment, issue the invoice, and process refunds on our instruction. Your card or bank statement therefore shows Paddle rather than us — that is normal, and it is not a duplicate charge.
2. The thirty-day guarantee
If A11ySignal did not do what our site said it would, write to us within thirty days of the payment and we will refund it in full. You do not have to prove anything; telling us what went wrong is enough, and it helps us, but it is not a condition. We would rather refund someone than argue with them.
3. Your right to withdraw
Buyers in the EU and the UK have a statutory right to withdraw from a distance contract within fourteen days. Our thirty-day guarantee is longer and easier to use, so it applies wherever it is more favourable to you; the statutory right stays available and nothing on this page reduces it.
4. Cancelling a subscription
Cancel any time from the billing page in your dashboard — no email, no retention call. Cancelling stops the next charge. It is not in itself a refund request: you keep the paid plan until the end of the period you already paid for, and then the workspace drops to Free. Your sites, scans and history stay; only the schedule stops running.
5. Yearly plans
A yearly plan refunds in full within the first thirty days. After that we do not refund the remainder as a matter of course, because the price already includes two months free — but if something on our side made the year unusable, write to us and we will sort it out. Downgrades and cancellations take effect at the end of the paid year.
6. How to ask, and how long it takes
Email [email protected] from the address on the account, or use the Paddle receipt you were sent. Tell us which workspace it concerns and, if you like, what went wrong. We answer within two business days. Once approved, Paddle returns the money to the original payment method, usually in three to five business days and up to ten depending on your bank.
7. What we do not refund
Tax your jurisdiction charged and Paddle has already remitted comes back together with the payment, so there is nothing to claim separately. We do not refund accounts suspended for scanning sites they had no authorisation to scan, or for using the free checker as a general-purpose crawler — that is clause 2 of the terms of service. The Free plan charges nothing, so there is nothing there to refund.
8. Getting in touch
[email protected]. A person reads it, and answers within two business days.